![]() Refunds and Returns for Digital Products: If you purchase a digital product, such as software or a software license, the terms and conditions of the software vendor's refund and return policy will apply. We will provide you with the contact information for the third-party vendor upon request.Ĩ. Refunds and Returns for Third-Party Products: If you purchase a third-party product through our website, the terms and conditions of the third-party vendor's refund and return policy will apply. If we refuse a return or exchange, we will notify you and return the product(s) to you at your expense.ħ. Return Exceptions: We reserve the right to refuse returns or exchanges for products that are not in their original packaging, have been used or damaged, or are not eligible for return for any other reason. We will also reimburse you for the cost of shipping the product(s) back to us.Ħ. We will inspect the product(s) to confirm the damage or defect, and if confirmed, we will issue a refund or exchange, as applicable. Once you have received the RA number, please return the product(s) to us in their original packaging, along with a copy of your invoice and the RA number clearly marked on the outside of the package. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our customer service team within 48 hours of delivery to request a return authorization (RA) number. Once we receive your exchange, we will ship the new product to you as soon as possible.ĥ. You are responsible for the cost of shipping the product(s) back to us, and we recommend using a trackable shipping method to ensure that the product(s) arrive safely. Once you have received the EA number, please return the product(s) to us in their original packaging, along with a copy of your invoice and the EA number clearly marked on the outside of the package. Exchange Process: If you would like to exchange a product for a different product, please contact our customer service team to request an exchange authorization (EA) number. Please note that shipping costs are non-refundable.Ĥ. If the product(s) are eligible, we will issue a refund to your original method of payment within 5 business days. Refund Process: Once we receive your return, we will inspect the product(s) to ensure that they are eligible for a refund. You are responsible for the cost of shipping the product(s) back to us, and we recommend using a trackable shipping method to ensure that the product(s) arrive safely.ģ. ![]() Return Process: To initiate a return, please contact our customer service team via email or phone to request a return authorization (RA) number. Certain products, such as software licenses, are not eligible for returns.Ģ. To be eligible for a return, the product(s) must be unused, in their original packaging, and in the same condition as when you received them. Return Eligibility: We want you to be completely satisfied with your purchase, but if for any reason you are not, you may return the product(s) within 30 days* of delivery for a refund or exchange. ![]() License to be renewed once every three months.1. ![]() License to be renewed once a year (on December 19) Please review the renewal policy for each product: To follow license management best practices and to ensures licenses are only issued to active users, UBC has a license renewal policy for Adobe products. Please note: Acrobat Sign is no longer available as part of UBC’s Adobe licenses as of October 26, 2023.Īs UBC has a limited number of Adobe licenses, please order either Acrobat Professional DC or Adobe Creative Cloud software licenses based on your needs. The following applications and services are not included in UBC’s license agreement: To view the list of available applications and services as part of your Adobe license, please visit. Note: Contractors are not eligible for this service. Adobe Products (Adobe Creative Cloud and Adobe Pro DC) are available to UBC Staff and Faculty at no cost and are to be used to conduct university business.
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